Refund Policy
Last Updated: July 20, 2025
​At Dorris Radiology, PLLC, we strive to provide transparent and fair financial practices. This policy outlines the circumstances under which refunds may be issued for services rendered or payments collected.
1. General Refund Guidelines
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Consultation Fees:
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If a consultation or report is canceled prior to commencement, you may be eligible for a full or partial refund.
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No refunds are provided for completed radiology consultations or reports, as these constitute delivered professional services.
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Overpayments:
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If you accidentally overpay (e.g., duplicate payment), we will issue a refund for the excess amount within 7–14 business days.
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Technical Errors:
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If a payment error occurs due to a system malfunction (e.g., double-charged credit card), we will refund the erroneous charge promptly.
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2. How to Request a Refund
Submit a written request via:
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Email: DorrisRadiology@proton.me
Written request should include:
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Your full name and contact information.
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Date of payment/service.
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Reason for the refund request.
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Proof of payment (e.g., receipt, bank statement).
3. Processing Time
Approved refunds will be processed within 14 business days and issued via the original payment method (e.g., credit card reversal, check).
4. Non-Refundable Services
The following are not eligible for refunds:
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Completed radiology reports or consultations.